Our goal is to provide current technological solutions to customers so that you can pay your City Services Bill in whichever manner works best for you.
You can now call the Jacksonville Utility Billing Line to make payments over the phone 24 hours a day!
Please call 541-702-1071 to make payments on your Jacksonville City Services Bill.
You will need your complete account number, which is a nine digit number consisting of six digits, a dash, then three digits. An example would be 000000-000. You will enter the first six digits followed by the # sign; then the remaining three digits followed by the # sign. The prompt will tell you the service address associated with the account and if that is correct, the balance on the account. You will then enter prompts to make a payment on your account.
We have also implemented an E-Payment Page on our City website. When you click on the "Payments" radio button it will take you to the E-Payments Page, which looks like the following:
When you click on the link "Jacksonville's City Services Bill Payment and Online Account Management System" it will allow you to either make a Quick Payment, which is a one-time payment, or set up a profile. Setting up a profile enables you to see your current balance, billing history, payment history and set up payment methods.
To set up a profile you will need the last name on the account and your complete account number, which is a nine digit number consisting of six digits, a dash, then three digits. An example would be 000000-000. When creating your password, make sure that your password meets the criteria, otherwise you will get an error upon set up. The password criteria is as follows:
Password must be at least 8 characters in length, and include three of the following:
- Lowercase Letters
- Uppercase Letters
- Special Characters (!, @, #, $, %)
If City staff can be of any assistance, please contact City Offices at 541-899-1231.