Our Water Supply

Conservation-our water sourceIn Jacksonville, our water comes from the Rogue River Watershed (a large geographic area that catches water that eventually drains into the Rogue River) and from the Big Butte Springs watershed (a smaller watershed within the Rogue River Watershed).

Winter water: Big Butte Springs is our water source from October through April. The water that emerges from Big Butte Springs is naturally cold and clear, and requires only minimal treatment. After the water is disinfected, the Medford Water Commission conveys the water by a gravity-fed pipeline to reservoirs in Medford. The Medford Water Commission then distributes that water to Jacksonville and neighboring communities.

Summer water: Stored water from Lost Creek Reservoir, located along the Rogue River, is our water source from May through September. The stored water flows down the Rogue River until it reaches the Robert A. Duff Water Treatment Plant. Following treatment, the Medford Water Commission conveys this water to Jacksonville. Jacksonville puts this water into its water distribution system more than two miles east of city limits. Stored water from Lost Creek Reservoir is also used by other cities, irrigators, and the Oregon Department of Fish and Wildlife to enhance streamflows for fish.

For a watershed map and more information, visit the Medford Water Commission’s website.

Why Does Conservation Matter?
We share the same water sources, water treatment facilities, and distribution system with other communities in the region, including Medford, Ashland, Central Point, Eagle Point, Phoenix, and Talent. In addition, these water sources are used for irrigation and for improving streamflow for fish and wildlife. Given that our water must serve so many other people and needs, we all need to do our part to conserve it. When we work together to save water, it benefits our whole region.

The City’s Water Conservation Activities
The City of Jacksonville takes the following actions to conserve water:

  • We provide water conservation tips to the public through our website, newsletters, flyers, and events.
  • We offer free showerheads and faucet aerators to water customers (while supplies last)
  • We regularly conduct water system audits to track and minimize water loss from leaks or other sources
  • We meter all connections and test the meters regularly to make sure we are accurately tracking water use patterns.
  • We monitor monthly water usage of our customers and investigate meters that indicate possible leaks.
  • We offer customers the ability to track water use on an hourly basis and to receive usage alerts of abnormal water use through an online system.
  • We promptly address leaks in the water system.
  • Our city water code prohibits wasteful or negligent use of water on a customer’s premises.
  • We have a Water Management and Conservation Plan, which reports details to the state about how we manage and conserve water resources.
  • We work with other water providers in the region to improve water management and conservation.